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Qantas Named on Hacker Extortion Site as Group Claims Over 5 Million Customer Records

Investigators are probing vishing-linked claims targeting Salesforce users, with Qantas focusing on customer support.

Overview

  • Scattered Lapsus$ Hunters listed Qantas among roughly 39–40 firms on a dark‑web leak site and set an October 10 deadline to begin ransom talks.
  • The collective claims to hold over 5 million personal records and posted a small data sample showing fields such as contact details and frequent‑flyer information, though many entries appear as null and the scope remains unverified.
  • Qantas says it detected unauthorised activity in July on a third‑party contact‑centre platform, contained the system and maintains its core systems remain secure.
  • Australian authorities are investigating, and Qantas has an ongoing NSW Supreme Court injunction seeking to prevent access to or publication of any stolen data.
  • Salesforce states there is no sign its platform was compromised, while a person claiming affiliation with the hackers and security researchers describe voice‑phishing of Salesforce customers as the attack method.