Overview

• Qantas agreed to a $100 million fine and an additional $20 million in compensation to affected customers for selling tickets on canceled flights.
• The Australian Competition and Consumer Commission (ACCC) initiated legal action against Qantas for misleading consumers from May 2021 to August 2023.
• Justice Helen Rofe approved the settlement, marking it as one of the largest penalties imposed under Australian consumer law.
• Qantas admitted to selling tickets for flights that had been canceled for up to 62 days without notifying customers in a timely manner.
• The airline has committed to system improvements, including notifying customers of cancellations within 48 hours and halting ticket sales within 24 hours of a flight cancellation.