Qantas Faces $120M Penalty Over Misleading 'Ghost Flights'

The airline has been fined for selling tickets on flights it had already canceled, impacting over 86,000 customers.

Qantas agreed to a $100 million fine and an additional $20 million in compensation to affected customers for selling tickets on canceled flights.
The Australian Competition and Consumer Commission (ACCC) initiated legal action against Qantas for misleading consumers from May 2021 to August 2023.
Justice Helen Rofe approved the settlement, marking it as one of the largest penalties imposed under Australian consumer law.
Qantas admitted to selling tickets for flights that had been canceled for up to 62 days without notifying customers in a timely manner.
The airline has committed to system improvements, including notifying customers of cancellations within 48 hours and halting ticket sales within 24 hours of a flight cancellation.