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Qantas Contains Cyberattack, Alerts Six Million Customers

Officials investigating the breach plan to tell customers exactly which personal data was accessed.

Overview

  • Qantas secured the compromised third-party contact-centre platform and confirmed there is no impact on flight operations or passenger safety.
  • Up to six million customers will receive individual notifications detailing whether their names, email addresses, phone numbers, birth dates or frequent flyer numbers were exposed.
  • The airline has not received any ransom demand and has not formally identified the perpetrators despite experts pointing to the Scattered Spider group.
  • Qantas is working with the Australian Cyber Security Centre, the National Cyber Security Coordinator, the Australian Federal Police and independent specialists to determine the extent of stolen data.
  • Security experts warn that exposed personal details could fuel identity-theft and phishing scams, and Qantas has launched a dedicated support line and online resources for affected customers.