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Qantas Contains Contact Centre Cyberattack as Data Investigation Intensifies

The airline has secured the affected system, notified six million customers, enlisted regulators, cybersecurity firms, law enforcement to guide its investigation.

Six million customers may have been impacted in a Qantas cyberattack.
Qantas confirmed that the stolen data includes customer names, email addresses, and phone numbers, but assured customers that credit card and passport details, as well as passwords, were not accessed.
Sydney, Australia - November 26, 2017: Qantas Longreach 747 VH-OJT "Fraser Island" taking off from Sydney Airport, with domestic terminal in background.

Overview

  • Qantas detected unusual activity on June 30 on a third-party contact centre platform and fully contained the system by July 2.
  • An initial review indicates that stolen data may include customer names, email addresses, phone numbers, birth dates and frequent flyer numbers.
  • The airline confirmed that credit card details, personal financial information and passport data were not stored on the compromised platform.
  • Affected customers are being contacted and offered specialist identity protection services and guidance to counter potential phishing and fraud attempts.
  • Qantas’s shares fell 2.2% following the disclosure, highlighting investor concerns over third-party cybersecurity vulnerabilities.