Qantas Claims Rebound in Customer Trust Amidst Recent Challenges

The airline's leadership asserts a positive trajectory following a year marked by controversies and significant financial penalties.

Qantas CEO Vanessa Hudson stated at the AGM that the airline is regaining customer trust after a turbulent 2023.
The company faced a $100 million fine for selling tickets on cancelled flights and is dealing with compensation claims for unlawfully sacked workers.
Shareholder Chris Maxworthy criticized the board for past management failures under former CEO Alan Joyce.
Qantas announced upgrades to its economy cabins and reported a record-high share price despite ongoing engineer strikes.
New Chairman John Mullen emphasized the need to move forward and assured that past issues are being addressed.