Qantas Apologizes for First-Class Fare Glitch, Offers Business-Class Rebookings
Around 300 passengers purchased first-class tickets at an 85% discount due to a coding error on the airline's website.
- Qantas mistakenly sold first-class tickets at a fraction of their usual price due to a coding error.
- Affected customers can either receive a full refund or be rebooked in business class at no additional cost.
- The discounted fares were available for about eight hours, allowing around 300 people to book the tickets.
- Qantas' terms and conditions allow the airline to cancel bookings if the fare error is reasonably obvious.
- The airline has faced other controversies recently, including a substantial fine for selling tickets on canceled flights.