Overview

• Qantas mistakenly sold first-class tickets at a fraction of their usual price due to a coding error.
• Affected customers can either receive a full refund or be rebooked in business class at no additional cost.
• The discounted fares were available for about eight hours, allowing around 300 people to book the tickets.
• Qantas' terms and conditions allow the airline to cancel bookings if the fare error is reasonably obvious.
• The airline has faced other controversies recently, including a substantial fine for selling tickets on canceled flights.