Overview
- Chief Minister Bhagwant Singh Mann and AAP convener Arvind Kejriwal launched the system in Ludhiana, symbolically locking the RTO office to mark the shift.
- State leaders said Punjab is the first in India to close RTO counters and route services through a single helpline, 1076, alongside Seva Kendras.
- The reform covers core driving licence and vehicle registration services, which move to a fully faceless, digital workflow intended to curb middlemen and reduce in-person visits.
- To ease the transition, temporary help desks will operate at RTO offices for 15 days to guide applicants on documents and procedures.
- Officials cited 29.23 lakh transport applications processed in 2024–25 as a driver for change, and the chief minister said employees will be redeployed rather than laid off.