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Punjab Launches WhatsApp Chatbot for 881 Clinics, Eyes Network Expansion

Patients can now access medical records via WhatsApp as Punjab expands its primary care network.

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Overview

  • All 881 existing Aam Aadmi Clinics have been integrated with a WhatsApp chatbot to deliver prescriptions, diagnostic reports and consultation reminders directly to patients.
  • The Department of Health and Family Welfare will maintain a centralized digital database of patient ailments and treatments to improve continuity of care.
  • Chief Minister Bhagwant Mann has announced plans to open 200 additional clinics, bringing the total network to 1,081 primary health centres.
  • The initiative leverages nearly 90 percent smartphone ownership in Punjab to reach about 70,000 daily clinic visitors and lower out-of-pocket expenses.
  • This digital rollout and network expansion underpin the Mukh Mantri Sehat Yojana, which guarantees up to ₹10 lakh in cashless treatment per family starting October.