Overview

• An interim review of the state’s 150-day e-governance programme chaired by Chief Minister Devendra Fadnavis named Pune Municipal Corporation the top performer.
• Municipal commissioner Naval Kishore Ram reported 97 services notified under the Right to Services Act, with 89 online and over 2.25 lakh services delivered digitally last year.
• Citizen-facing upgrades include a mobile-friendly website with 36 micro-sites drawing about 67 lakh annual visitors, multiple apps, and 10 complaint channels that resolved 1.15 lakh grievances in the past year.
• Internal systems now run on an e-Office platform with about 2,500 users, with work underway on a 500-KPI central dashboard and a PMC Spark war room tracking 50 projects, alongside GIS tools and AI such as a property-tax voice bot.
• Activists allege an SAP system procured in 2017 and live since April 2022 is only partially used in finance and not used in central stores, and residents have asked the commissioner to end the legacy system and mandate full SAP use from October 1.