PTA Steps Up Inspections to Push Telecom Operators on Service Quality
Zonal inspections prompted formal orders to fix coverage, voice and internet faults within set timeframes, with the regulator staying in the field to verify repairs.
Overview
- The Pakistan Telecommunication Authority carried out intensified monitoring through its 10 zonal offices and dispatched teams to Thatta, Dera Ghazi Khan, Mandi Bahauddin, Quetta, Faisalabad and Gilgit-Baltistan to assess network performance.
- The regulator told mobile operators to remedy specific problems in mobile coverage, call quality and internet connectivity within stipulated deadlines and said it will continue to track progress.
- PTA reported that a telecom site outage in Faisalabad has been resolved, but it has not released further details about the outage’s cause or how long service was affected.
- The stepped-up inspections follow a Q1 2026 PTA survey that found cellular mobile operators only partially met the authority’s Quality of Service key performance indicators, with no operator fully compliant across all KPIs.
- Consumers in both cities and remote districts could see more reliable service if operators meet the orders, and the next critical step is independent verification that fixes are completed and sustained.