Overview
- The insurer said 107 current and former sales employees improperly took money from about 500 customers, totaling roughly ¥31.4 billion, following an internal probe disclosed on January 16.
- The company reported the findings to Japan’s Financial Services Agency and announced its president will step down on February 1 after issuing a public apology.
- Misconduct included deceiving customers to obtain funds and borrowing money without repayment, with examples such as false guarantees of profits and requests to finance purported investments.
- Company materials indicate that about ¥22.9 billion remains unpaid to customers from the improperly obtained funds.
- Asahi Shimbun reporting links the cases to a performance-based “Life Planner” model with 4,329 sales staff as of April 2025 and notes sparse internal reporting that points to governance gaps.