Overview
- The provinces of Overijssel, Gelderland and Flevoland plan to hold Surtronic liable for €1.2 million, a figure the Saturday documents obtained by Omroep Gelderland revealed as they prepare a case for after the summer.
- The rollout stalled with only 500 of 700 large digital displays installed and none of the smaller units placed, leaving many stops without reliable live bus times.
- Provincial officials say Surtronic lacked the skill and capacity to meet the contract, while the company argues the provinces changed the rules after award and that a dispute over software rights derailed progress.
- A mediator could not map a path forward and the provinces ended the collaboration in the summer of 2023, as Surtronic rejected the €1.2 million demand and says it has filed a larger counterclaim.
- Internal emails show angry messages from officials and concerns about staff stress at the supplier, and riders in places like Flevoland still face broken or missing boards years after replacements were due in 2022.