Overview
- Profeco has logged 265 complaints across 19 consumer defense offices linked to the canceled Afterlife festival scheduled at the Hipódromo de las Américas.
- Only 40 cases have been settled, with 217 still open because Fullpass has not been located at registered or reported places of operation.
- When cancellation is attributable to the promoter or ticketing provider, buyers are entitled to a full refund including service fees plus compensation of no less than 20% under Article 92 Bis of the LFPC.
- Fullpass announced a refund process covering ticket cost and fees with a dedicated email, but most customers report no response or repayment.
- Profeco published assistance channels for affected consumers, including Teléfono del Consumidor 55 5568 8722 and 800 468 8722, and its official X and Facebook accounts.