Overview
- Inspections by Profeco’s Subprocuraduría de Telecomunicaciones from October 13 to 21 found repeated failures to meet consumer-protection requirements.
- Deficiencies included not displaying the registered adhesion contract, not proving delivery of that contract, not showing the carta de derechos mínimos, and in some cases not posting prices.
- Profeco placed suspension seals on noncompliant branches, including Plaza Universidad, Galerías Insurgentes, Forum Buenavista, Perisur and Zona Rosa.
- Other locations met all requirements, with Plaza Oasis Coyoacán and Parque Delta accredited during initial checks and Parque Tezontle confirmed compliant on a later revisit.
- Gameplanet introduced QR codes, updated its website and organized document folders, and Profeco is analyzing the submitted evidence to determine whether to lift the measures.