Overview
- Profeco placed suspension seals after a November 25 inspection that covered hotels, restaurants, pharmacies and stores in Tulum’s center and Parque Jaguar.
- Diamante K was flagged for a double-room rate reported up to 13,860 pesos, far above the regional average of 4,771.94 pesos cited by the agency.
- Other establishments with suspension seals included Pocna Tulum, Villa Pescadores and Cabañas Playa Condesa Tulum, according to the official report.
- Inspectors documented recurring violations such as missing or non‑Spanish prices, menus listing foreign currency, lack of visible rates, and services without proper terms or receipts, with food items like guacamole at up to 280 pesos and hamburgers over 400 pesos.
- Owner Roberto Palazuelos denied abusive practices, calling the issues minor and disputing the sanctions, while reports noted the hotel remained active on social media despite posted suspension notices.