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6h ago

Profeco, Steren Issue Safety Alert on 20,000 Mini UPS Units Over Overheating Risk

Consumers can obtain exchanges or refunds for roughly 20,000 Steren Mini UPS units flagged for overheating.

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Alerta por riesgo de quemaduras: Profeco y Steren piden suspender uso de 20 mil no break defectuosos vendidos desde 2024. / PROFECO. - Imagen ilustrativa hecha con IA (copilot).

Overview

  • The alert targets Steren’s Mini UPS for modem, model NB-050 (5,000 mAhx2), from lots PO 48883 to PO 50275 purchased after September 2024.
  • Profeco warns the devices may overheat during use, with potential to damage connected equipment and cause burns on contact.
  • Steren offers a physical exchange without proof of purchase or a full refund when the device and receipt are returned.
  • The company asks users to suspend use immediately and provides assistance in stores and via steren.com.mx/recall-nb-050, phone, WhatsApp, and email.
  • Stores will help identify affected units, no injuries had been reported as of August 8, and media estimates put direct product exposure at 16–24 million pesos.