Overview
- AT&T is granting compensation arranged by Mexico’s consumer agency to customers affected by September’s nationwide service failure.
- Prepaid lines were credited in November, with 1,665,444 users receiving 100 MB valid for five days.
- Postpaid lines will be credited automatically on billing cycles in December 2025 and January 2026, giving 689,780 users 1 GB valid for 30 days.
- Assignment is automatic and requires no activation, and Profeco published helplines and social channels for verification or complaints.
- AT&T attributed some disruptions to fiber‑optic cuts linked to vandalism in parts of Mexico City, while Profeco emphasized consumer redress.