Overview
- More than 2.3 million affected customers will receive in-kind remediation valued at MXN 43,455,860.
- For prepaid accounts, 1,665,444 users received 100 MB of additional data with five-day validity during November.
- For postpaid accounts, 689,780 users will get 1 GB of additional data with 30-day validity applied in billing cycles from December 2025 to January 2026.
- Profeco said AT&T complied with its formal requirement to repair harm from the nationwide service-quality failure in September.
- The agency shared helplines and official social accounts for users seeking guidance or to pursue related claims.