Overview

• The agency’s Sept. 27 advisory urges consumers to request and save receipts in physical or digital form for every purchase or service.
• Receipts are needed to validate warranties, request refunds or returns, and support claims over supplier noncompliance.
• Profeco accepts other evidence when available, including sales contracts, bank or financial records such as SPEI transfers and PayPal, invoices or service receipts, advertising, and email exchanges.
• Complaints can be filed at Odeco offices nationwide or online if the provider is registered in Concilianet or Conciliaexprés.
• Profeco states that a complaint cannot be processed without proof of payment, and it lists contact lines 55 5568 8722 and 800 468 8722 plus official accounts @AtencionProfeco, @Profeco and Facebook: ProfecoOficial.