Overview
- For delays of one to two hours attributable to the airline, passengers are entitled to nonalcoholic food and beverages or discounts on future flights.
- For delays of two to four hours, benefits expand to food, drinks, access to phone and email, and partial compensation through vouchers or proportional refunds.
- For delays exceeding four hours or for cancellations, travelers may choose a full refund including airport fees, free rebooking on another flight, and compensation of at least 25% of the ticket or unused segment.
- In cases of denied boarding due to overselling, carriers must rebook at no cost and provide additional compensation of no less than 25% of the fare.
- For intercity buses, a cancellation or delay over two hours triggers a full refund plus a minimum 20% bonus, while airlines must publish compensation policies, display total prices with TUA, and give at least 24 hours’ notice of schedule changes.