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Profeco Orders Ticketmaster to Reveal BTS Ticket Prices, Fees and Ticket Allocations in Mexico

Profeco moved after receiving 4,746 complaints from fans over opaque ticket information.

Overview

  • Mexico’s consumer watchdog said it issued a formal exhorto to Ticketmaster and promoter OCESA to disclose prices, service charges, seat maps and the percentage of tickets reserved for each sale phase before sales begin.
  • Ticketmaster has posted the Estadio GNP Seguros layout with a 360-degree stage but continues to withhold public price lists until buyers enter the virtual queue.
  • Profeco confirmed ongoing contact with the companies, cited the ConciliaExprés channel, and requested a breakdown of how many tickets will be allocated to ARMY membership, bank-linked presales and the general sale.
  • Fan groups organized marches to Profeco in Mexico City under the banner “Sin mapa y precios, no compramos,” pressing for clear terms and safeguards against practices like dynamic pricing and aggressive resale.
  • Presales are scheduled for late January with an ARMY membership presale followed by a bank presale and then a general sale, with Profeco seeking full details in advance.