Overview
- Profeco has sent written reminders to online ticket sellers and is keeping platforms under strict surveillance to ensure fees are disclosed before payment.
- The agency clarified that service charges are not illegal by default but are valid only if the buyer sees the exact fee breakdown and total cost before authorizing payment.
- Consumers have reported surprise extra charges of roughly 50 to 60 pesos per ticket that sometimes appear after the transaction is completed.
- Regulators require ticket operators to publish key event details, seat maps and clear cancellation and refund terms at least one day before sales begin so buyers can decide with full information.
- Profeco said it will review reported cases and can pursue sanctions for irregular practices, a push that grew stronger after earlier high-profile ticketing failures such as the BTS sales problems that prompted legal action.