Overview
- Users reported that the Colombia vs. Uzbekistan match on June 17 did not appear, was interrupted, or played the wrong content, and viewers at a Guadalajara Fan Festival voiced visible anger when the feed cut.
- Profeco said it contacted ViX to demand a detailed explanation of the technical failures and invited affected consumers to file formal complaints by phone or email to document cases.
- ViX acknowledged a fault early on June 18, attributed the outage to Amazon Prime Video’s transmission, and said the service was restored after Amazon’s technical teams fixed the issue.
- There is no public decision yet on compensation or sanctions for subscribers, and consumer advisers recommend saving screenshots, error messages, payment receipts and other proof when filing complaints.
- Because ViX holds exclusive Mexican World Cup rights and often distributes through partners like Amazon, the episode raises reputational and regulatory risk for ViX and could prompt broader scrutiny of platform distribution arrangements.