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Profeco Nears MXN 1 Million in Recoveries as Complaints Target Major Retailers During El Buen Fin

Business groups report sales gains of up to 30% for participants.

Overview

  • Profeco has attended 154 consumer disputes, achieving 144 on-the-spot conciliations and MXN 998,491.49 in recoveries.
  • Walmart, Soriana, and Sam’s Club rank among the providers drawing the most complaints, according to the watchdog’s tally.
  • Disputes center on clothing and footwear, televisions and home appliances, often tied to prices not respected or promotions not honored.
  • The enforcement drive reports 11,579 advisories, over 22,000 items checked in stores, and roughly 1,377 online ad reviews for possible breaches.
  • The campaign continues through November 17, with offers available in stores, sites and apps until 23:59.