Overview
- Profeco launched the special program on February 16 and will keep it running until July 19 to protect fans and visitors during the busiest days of the 2026 World Cup.
- With data cut to July 6, inspectors carried out 669 verification visits and 902 surveillance actions of hotels, restaurants, shops and other providers linked to the event.
- The agency placed 46,910 price tags and 8,977 informational posters, monitored 101,151 products and issued 5,177 consumer advisories to inform people of their rights.
- Profeco set up help modules at stadiums, Fan Fests and major airports where staff gave 580 on-site advisories in host cities, handled 585 flight-related complaints and opened 265 immediate conciliations that largely ended in favorable agreements for consumers.
- Between June 11 and July 6 the office received three formal complaints of alleged ticket-sale fraud that it forwarded to law enforcement while continuing to focus on common issues such as entry downloads, seating for people with reduced mobility and improper charges.