Overview
- Shoppers are urged to assess whether a new TV is truly needed, compare features and prices, and remember that larger screens typically raise both purchase cost and electricity use.
- Before paying, verify the box includes the power cable, remote and manual, demand a stamped warranty policy, and keep the purchase receipt because it is required to make any claim.
- Profeco cautions that store “extended warranties” are optional services that in some cases can nullify the manufacturer’s coverage, so terms should be reviewed carefully.
- To prolong a TV’s life, install it on a stable, dry surface, use a surge-protecting voltage regulator, avoid direct sunlight and impacts on LED panels, and clean with a microfiber cloth moistened only with water.
- If a fault occurs, consult the manual first, do not open the device, and seek authorized service with the receipt and valid policy; unresolved cases can be taken to Profeco via 38 Odeco offices or the Consumer Hotline at 55 5568 8722 and 800 468 8722, as well as @AtencionProfeco, @Profeco and Facebook: ProfecoOficial.