Overview
- The action targets lot 1G27542266 of Henkel‑Tec Italy’s Shampoo Totale, 904 units identified on a 1‑liter green bottle with EAN 7501438375850.
- Supplier testing found Klebsiella oxytoca, which can trigger eye, nasal and skin infections and poses higher risk to immunocompromised people.
- Users are urged to stop using products from the lot, treat a foul, unpleasant odor as a warning sign, and seek medical care if symptoms arise.
- Henkel is handling returns at sacli@henkel.com and 800 0072 254, sending a free replacement and a prepaid guide to return the item.
- As of May 6, the company had one report of a foul‑smelling bottle, and Profeco says it will monitor compliance throughout the market withdrawal.