Overview

• The alert concerns a preload‑adjuster mount on the rear shock that can fracture under normal use, potentially contacting the rear tire and causing sudden pressure loss.
• Affected models include 2018 FLHC, FLHCS, FLHCSANV, FLDE; 2020 FXLRS; 2023 FLHCSANV 120th Anniversary; and 2024 FXLRST.
• Harley‑Davidson will inspect affected units at no cost and perform corrective repairs where needed, with the campaign running until July 14, 2027.
• Authorized dealers are notifying registered owners by email, and information is posted on Harley‑Davidson’s service portals.
• Profeco will supervise compliance and offers consumer assistance via Teléfono del Consumidor (55 5568 8722; 800 468 8722), while Harley‑Davidson provides service lines at 1‑800‑258‑2464 (US) and 1‑414‑343‑4056 (rest of world).