Overview

• The action covers Ford Maverick model years 2022 to 2024 in Mexico, totaling 8,375 vehicles identified by the company and Profeco.
• Officials say the rearview camera can freeze while the vehicle is in reverse, creating a misleading image and increasing collision risk.
• Ford’s remedy is a no‑cost software update to the connected touch radio performed at authorized dealerships, with the campaign described as indefinite in duration.
• Owners will be notified by postal mail and email, and can schedule service through Ford dealers, the 800 0713 8466 phone line, the Ford.mx website, and the [email protected] email.
• Ford will withhold delivery of potentially affected vehicles until inspection and repair are completed, and it reports no injuries or material damage tied to the defect as of September 5, 2025, as Profeco monitors compliance.