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Profeco Demands Ticket Transparency Before BTS Mexico Presales, Warns Ticketmaster of Sanctions

A surge of fan complaints prompted action from Profeco, spotlighting the issue for the presidency and Korean media.

Overview

  • Ticketmaster has not posted official seat maps or final prices for the Mexico City shows as presales set for Jan. 22–23 and a general sale on Jan. 24 approach.
  • Profeco reported receiving more than 5,000 complaints from fans and said it sent an exhorto requiring public disclosure of prices, fees and conditions before sales open.
  • Consumer chief Iván Escalante warned that failure to disclose could draw financial penalties, while clarifying the agency cannot set prices but can act on undisclosed charges or unexplained price changes.
  • President Claudia Sheinbaum publicly acknowledged the fans’ concerns, and South Korea’s MBC covered Mexico’s government response to the ticketing dispute.
  • BTS is scheduled to perform at Estadio GNP Seguros on May 7, 9 and 10, with promoters indicating a 360-degree stage configuration for the tour.