Overview

• The campaign delivered 26,724 advisories to travelers, including 5,074 inside commercial establishments.
• Monitoring and enforcement covered 64,049 product checks, 22,205 price tags, 7,261 consumer-rights posters, 4,288 surveillance visits, 568 verifications and 102 calibrations.
• Profeco applied 20 suspensions to establishments for violations of the consumer protection law.
• Airlines dominated the 1,220 settlements: Volaris 596, VivaAerobus 314, Aeroméxico 283, plus isolated cases with Iberia, Avianca and Air France.
• Additional conciliations involved bus and rental providers such as ADO (13), Primera Plus (4), Futura (1), Ómnibus (1) and America Car Rental (1), with frequent issues including missed flights, cancellations, itinerary changes and overbooking.