Overview
- Profeco said the settlement resolves the collective action over Dell’s unilateral cancellation of laptop orders offered from 679 pesos on November 15, 2016.
- Eligible consumers can join by calling 55 5625 6700 at extensions 11122, 11292, 11948 or 11121 during weekday business hours.
- Documentation may be submitted through the Profeco Collective Actions Portal (acolectivas.profeco.gob.mx) or by email to acolectivas@profeco.gob.mx.
- Profeco will validate submissions under the convenio, confirm adhesion by email, and provide instructions to obtain monetary compensation.
- The agency cited ongoing oversight of major sales events, reporting that 94% of 209 complaints during El Buen Fin 2025 were resolved in favor of buyers.