Overview

• Profeco and Conapred have launched a nationwide campaign urging tourism providers to adapt infrastructure, implement sensitivity training, and organize inclusive activities for older adults and people with disabilities.
• ENADIS 2022 data show Yucatán and Puebla account for 32.1% and 30.6% of discriminatory experiences in tourism, making them focal points for the new initiative.
• The agencies identified physical barriers like missing ramps and braille signage, social misunderstandings, and communication obstacles as key factors restricting consumption rights.
• The campaign recognizes six disability categories—motriz, visual, auditivo, intelectual, psicosocial and neurodiverse—to guide targeted accessibility measures.
• Conapred recorded 72 formal discrimination complaints in cultural and recreational contexts over eight years and urged the public to use its hotlines to report new incidents.