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Presto Automation's AI Drive-Thru Systems Rely Heavily on Human Intervention

The company, under investigation by the SEC, has been found to use human workers in the Philippines for over 70% of customer interactions, contradicting its claims of autonomous technology.

Overview

  • Presto Automation, a company that provides AI drive-thru systems for fast-food chains, has been revealed to rely on human workers in the Philippines for over 70% of customer interactions.
  • Despite claims of autonomous technology, the company's 'Presto Voice' chatbots often require human intervention to correctly take orders.
  • The U.S. Securities and Exchange Commission (SEC) is currently investigating Presto over disclosures it made about its AI technology.
  • Presto's marketing language has shifted, now acknowledging the role of 'human agents' in ensuring order accuracy.
  • The case highlights the tech industry's tendency to exaggerate the capabilities of AI systems, often obscuring the human labor that enables them to function.