Overview

• A burst Welsh Water main on August 15 caused a major pressure drop that forced closure of Presthaven’s pool, dining outlets and cancellation of holidaymaker arrivals under health-and-safety rules.
• Welsh Water confirmed the leak was repaired by Saturday and restored supply to most properties by Sunday, enabling bottled water stations to close and facilities to restart on Monday.
• Haven has offered full refunds for stays between August 15 and 18, but several guests report delays in receiving reimbursements and unrecovered travel and last-minute accommodation expenses.
• Families turned away at short notice described children in tears and emotional distress after making lengthy journeys with minimal pre-warning from the resort.
• Park staff say they faced verbal abuse from frustrated private guests and resort managers admitted some owners despite the shutdown to ease on-site pressures.