Overview

• Triple Zero Victoria reported a power issue at 12:30am that took the computer‑aided dispatch system offline for several hours.
• Call‑taking continued and staff used documented pen‑and‑paper and radio procedures until the system was restored.
• It is understood the Burwood call centre was affected by the power problem, and software also failed at Williams Landing and Ballarat despite no power loss at those sites.
• Officials say no emergency calls were missed and Premier Jacinta Allan said she had been advised of no community impacts, with the outage now under formal investigation.
• Victorian Ambulance Union leader Danny Hill described an instance of suboptimal crew allocation during the outage, and opposition figures called for a clear explanation of the cause.