Overview

• Triple Zero Victoria’s computer-aided dispatch went offline about 12:30am after a power issue, forcing call-takers to use manual pen-and-paper procedures while calls continued to be answered.
• Emergency Services Minister Vicki Ward said the platform was not fully back online until 4am following a roughly 90-minute power outage.
• The Burwood call centre lost power and the CAD also failed at Williams Landing and Ballarat, where mains power remained on, according to reports.
• The Victorian Ambulance Union warned patient care was put at risk, citing a case where a MICA paramedic closer to a sick child in Deer Park was not identified and a CBD unit was flagged instead.
• Authorities say no missed emergency calls have been identified as the cause is probed, with scrutiny focusing on backup power resilience and on a $253 million Hexagon–Fujitsu upgrade underway after a 2022 performance review.