Overview
- The Power Division announced in early September 2026 that it will digitise and automate the detection-billing process used when meters fail or consumption cannot be recorded.
- Officials said the move targets inflated, estimated bills and the discretionary, human steps that have produced long complaint processes and transparency concerns.
- Directions have been issued to all distribution companies to amend NEPRA’s Consumer Service Manual and prepare systems changes needed to implement the new mechanism.
- The new process will include monthly monitoring of detection billing and recovery to spot overbilling and abnormal trends so corrective action can follow quickly.
- The reform is part of a wider power-sector overhaul led by Federal Minister Sardar Awais Ahmad Khan Leghari and could shorten disputes for consumers while shifting technical and operational work to Discos and NEPRA.