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Potters Resorts Tops Which? Survey as Pontins Ranks Lowest Again

The Which? survey’s new rankings reveal a divide pitting high-end all-inclusive resorts against budget operators on guest satisfaction.

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Overview

  • Which? surveyed 1,700 members to evaluate UK holiday parks on cleanliness, accommodation quality, complimentary activities and value for money.
  • Potters Resorts leads the 2025 rankings with an 87% customer satisfaction score, earning five stars for facilities and a perfect score for free activities.
  • Forest Holidays secures second place with an 80% score across 13 luxury log cabin and treehouse parks, while Bluestone Wales follows at 77% and earns three stars for value.
  • Center Parcs and Haven both achieve a 69% score with high marks for accommodations offset by limited free offerings and affordability concerns.
  • Away Resorts and Largo Leisure Parks each score 64%, with Largo Leisure citing just 30 survey respondents, and Pontins once again lands last at 56% with mostly two-star reviews.