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Potters Resorts Tops Which? Consumer Survey as Pontins Lags Behind

The poll highlights a clear divide between premium all-inclusive resorts dominating the top spots versus budget operators clustered at the bottom.

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Overview

  • The survey asked 1,700 Which? members to rate 23 UK holiday parks on cleanliness, accommodation quality, complimentary activities and value for money.
  • Potters Resorts led with an 87% customer score, earning five stars for facilities and accommodation alongside perfect free-activity ratings.
  • Forest Holidays (80%) and Bluestone Wales (77%) followed, praised for their high-quality lodgings and diverse on-site experiences.
  • Center Parcs and Haven both scored 69%, with strong facility ratings but lower marks for value and activity variety.
  • Away Resorts and Largo Leisure Parks each recorded 64%, while Pontins finished last at 56%, although limited respondent numbers may skew lower-end scores.