Overview

• The Bundesnetzagentur received 22,981 complaints about postal services in the first half of 2025, a 13.4% rise from the same period last year.
• Market leader Deutsche Post and DHL accounted for 89% of grievances, which mainly involved delayed, misdelivered or damaged mail.
• A January reform of the Postgesetz extended standard delivery times for most letters from two to three working days.
• Warning strikes early in the year and a reduced workload during June’s heat wave contributed to significant service slowdowns.
• Facing declining letter volumes and mounting criticism, Deutsche Post announced plans to cut around 8,000 positions this year.