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Post Office Inquiry Reveals Staff Knew Horizon Flaws and Harrowing Human Cost

Sir Wyn Williams’s report documents suicides, mental health crises, family breakdowns following evidence that staff concealed Horizon’s flaws alongside 19 recommendations to define fair compensation; extend redress; restore justice.

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Overview

  • Sir Wyn Williams finds that senior Post Office and Fujitsu employees knew Horizon was faulty yet used its data to prosecute around 1,000 branch managers between 1999 and 2015.
  • At least 13 people may have taken their own lives; 59 others contemplated or attempted suicide and many suffered mental health breakdowns and family disruptions.
  • The government has quadrupled payments to deliver over £1 billion to more than 7,300 claimants but subpostmasters report undercompensation and adversarial claims processes.
  • The report lays out 19 recommendations to overhaul redress, including setting a clear definition of ‘full and fair’ compensation; ending adversarial offers; extending payouts to family members; establishing a permanent redress body; and instituting a restorative justice programme.
  • Approximately 10,000 people remain eligible to submit claims, with the inquiry urging swift implementation of reforms to accelerate compensation and prevent future miscarriages of justice.