Overview

• Pontins used a blacklist of 'undesirable' Irish surnames to refuse bookings from Gypsies and Travellers, violating the Equality Act.
• The holiday park operator must now apologize and engage with the Gypsy and Traveller community, committing to a zero-tolerance approach to discrimination.
• An action plan enforceable in court under the Equality Act 2006 must detail how Pontins will comply with the EHRC's recommendations.
• The discriminatory practices were supported by senior managers, demonstrating a culture of denial and lack of corporate responsibility.
• Pontins has committed to ongoing compliance with the Equality Act, stating the incidents are historic and predate 2018.