Overview
- The incident occurred the morning of Nov. 4 at the McDonald’s at 3700 Dixie Highway in Buena Vista Township, near Saginaw.
- A dispute over a canceled online order for two sandwiches escalated after staff offered a refund and a coffee intended to defuse tensions.
- Surveillance and bystander video show the customer removing the lid and throwing hot coffee as the manager turned away, causing minor burns that did not require hospitalization.
- Police posted the footage on social media, received roughly 100 tips within minutes, and identified the suspect as a 48-year-old woman who remains at large.
- Investigators say a warrant has been issued and paperwork submitted to the Saginaw County Prosecutor’s Office seeking a felonious assault charge, as the case draws wide attention online.