Overview
- Spain’s National Police, working with labor and social security inspectors, searched 15 call centers in Madrid and Fuenlabrada and detained seven suspected managers for a continued offense against workers’ rights.
- The detainees were placed before judicial authorities after a coordinated operation that tracked operators who repeatedly shifted sites to hinder oversight.
- Investigators report the centers hired undocumented foreign workers and denied basic rights such as legal work hours, rest days, vacations, fair pay, and medical coverage for on-the-job injuries.
- Managers imposed daily sales rankings and humiliating punishments, including throwing pies in the face of the lowest-performing worker in front of colleagues.
- Employees were forced to follow invasive, highly scripted calls designed to confuse people into buying services, raising potential consumer-fraud concerns beyond the labor violations.