Overview
- The Airbus A330 operating PU502 diverted to Natal after passengers heard loud noises and experienced cabin pressure changes, and the aircraft landed without injuries.
- Passengers reported long waits, failed hotel bookings and limited food or water, which triggered protests at the airport and a Polícia Militar presence.
- Plus Ultra says it provided accommodation and assistance but has not publicly specified the technical fault that forced the diversion, while some passengers said an engine issue was apparent.
- The airline scheduled a replacement flight, re‑designated PUE902, to depart Natal for Madrid on Tuesday at 18:50 local time and has arranged coordinated transfers from assigned hotels.
- Reports differ on how many people were affected — the carrier cites 292 passengers while several outlets and travelers estimate about 300–400 — and some passengers are preparing collective legal claims; the episode highlights risks for long‑haul operators with small regional infrastructure.