Overview

• Users can now select Request Refund from their transaction history on the PS App or PlayStation Store website.
• The option is not available through the console’s store interface and requires using the app or web.
• Sony’s policy remains unchanged: refunds are limited to 14 days and generally disallowed after a download or stream unless the content is faulty or local law grants rights.
• The update replaces a chatbot and form-driven process with a direct, single-button request flow.
• Sony frames the change as part of broader PlayStation Store improvements such as Apple Pay support and accessibility features, as comparisons persist with Steam’s more lenient two-hour playtime allowance.