Overview
- The Banco Central reported the DICT service was unavailable from 14:31 to 15:10 local time before operations were restored.
- DownDetector logged thousands of complaints during the afternoon, with reports ranging from over 6,000 to more than 8,000.
- Most user issues involved failed transfers, followed by problems with payments and access to mobile banking apps.
- Customers across multiple institutions reported difficulties, including Inter, Itaú, Bradesco, Banco do Brasil, Nubank, Santander, Caixa and C6 Bank.
- Banco do Brasil and Itaú said their internal systems showed no faults, while Santander called the issue external and said service had normalized, and some outlets noted separate instability reported at the FGC on the same day.