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Pinterest Outage Disrupts Thousands as 'User Experience Data Retrieval Failure' Errors Spread

More than 4,000 U.S. reports on Down Detector cite failures to load boards or feeds, with no company explanation yet.

Overview

  • User reports began around 1:55 p.m. ET and peaked near 4,102 at about 2:26 p.m., then declined but continued through the afternoon, according to Down Detector.
  • Down Detector’s breakdown showed 58% reported the app not working, 19% reported feed or timeline issues, and 13% reported login problems.
  • Many users shared screenshots of a “user experience data retrieval failure” message and described missing boards or messages suggesting accounts were deleted.
  • While most reports came from the United States, posts also flagged problems in India, Brazil and the United Kingdom.
  • Pinterest’s status indicators showed normal operation as some users regained access, yet widespread complaints persisted and the company had not issued a statement.