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Pho Love Closed After Viral Video as Inspectors Cite Cockroaches and Unsafe Food Handling

The restaurant remains shut pending proof of corrected violations and acceptable food handling practices.

Overview

  • The TikTok clip showing an employee slamming frozen short ribs on pavement drew nearly 5 million views and online sleuths linked it to the Milpitas restaurant.
  • Santa Clara County’s same‑day inspection confirmed the incident and documented major violations including a live cockroach, no effective sanitizer, and improper handwashing.
  • Additional issues noted in the report included raw chicken stored on the floor, cold-holding problems for produce, and missing state-required food handler certifications.
  • The worker told inspectors the outdoor thawing was a one-time mistake, said the contaminated meat was discarded, and stated none of it was served to customers.
  • Owner Uyen Tran has alleged deliberate sabotage by an employee, Milpitas police say no criminal conduct appears evident, and Yelp placed an unusual‑activity alert as reviews surged.